After the happening of the peril which calls for compensation is a moment of truth in our provision of services during which time we have a duty to provide services to Our Client to the extent of exceeding customer expectations. Our customers will experience exciting ambiance during processing and compensations. The customer need to go through a position experience during claims processing and handling. Melaka embraces digital technologies and adapts several strategies in order to service with excellence all its customers during claims handling and processing when our customers have claims, we dedicate our time and resources to see to it that the required compensation is executed. Our Customers have all the reasons to use us and continue using us as we jointly mitigate risks in the social economic business and life cycles.
We employ maximum use of digital technologies to expedient delivery of services in terms of reduction of operational costs, cuts down movement and delays as well as improve turnaround time.
The high speed and openness in processing claims is at the heart of claims processing. Speedy communication is a key element of customer interactions in claims processing. Transparency means an open environment that is highly accurate and customers can view.
By incorporating process automation and intensive use of mobile app, there is time and costs saving.
Analytics in insurance is pertinent to handle complex claims, avoid common errors, and effectively manage risks, remove performance variability, and reduce operating costs.
In case the insurance claims falls into the need for investigation then it is expedited to avoid delays.
Compliance refer to the process by which a company adheres to the laws, rules, procedure, policies and processes that regulate business practice. Melaka is compliant with the following regulatory and or licensing bodies in Tanzania
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